There are many aspects of the patient care scenario in our system. Visible to the patient is the patient encounter in the office and the phone interventions, but even more activity takes place when the patient is not physically in the clinic.

The typical visit  This describes the actual face-to-faceencounters.

In between visits  This describes the different functions that occur between the visits.

Behind the scenes  This describes the different way we maintain communication and intervene when events occur.